Zlaata | Shipping and Cancellation Policy


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  • We try our best for the quick delivery of your orders. It takes about 24 hours to ship products from our warehouse across India. If your order is more than five items, it requires extra time than expected.
  • Please verify the delivery time for your pin code using the "CHECK DELIVERY" option on the product details page to find how long it will take you to get your Zlaata purchases.
  • Shipping times may vary to factors beyond our control, such as unexpected weather and strike-related travel delays experienced by our delivery partners (our logistic partner: Shiprocket)
  • An address change is accepted only if an order hasn't shipped. We cannot ship COD orders to non-serviceable pin code areas; hence we request advance payment from consumers to ship COD goods through alternate couriers.
  • If you’re ordering products for different people then that will be considered as a single order. To avoid this, place a separate order along with the delivery charges (if applicable). One may avail of free delivery if they’re ordering more than the minimum value.
  • The orders that are shipped will be delivered to your provided address in 5-7 working days. If the mentioned address is not found, then it will be returned to our warehouse in India.
  • You can cancel an order on Zlaata’s platform before it is packed at our warehouse. Within 7-10 business days, all prepaid orders will have their refunds reflected in their source accounts.
  • For canceling your order, we will compensate you for everything except the shipping costs.
  • If you used a Zlaata gift card to make the purchase, you'll get your money back in Zlaata store credits within a day. Within the allowed time, any funds overspent over the gift card's value will be sent back to the original account. You cannot use an expired gift card to make purchases.

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